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Services
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On-Site Contract Services include:
On-call for repair issues (by 4 hr. max. business days).
Technical support HW, SW issues (callbacks by 4 hours).
Repair common problems:
Hardware: DVD, CD, printer, scanner, audio, etc.
Software: slow boot or running, yirus, malware, adware, failed updates (PC or Mac), etc.
Printer troubleshooting: Queue clearing, errors,
Network problems: sharing, connection, VPN, etc.
Internet connection troubleshooting (Broadband, Fiber, Satellite)
Installation:
New HW: DVD, printer, scanner, memory, etc.
Network installs including wireless.
New Computer connection to network,
DSL, fiber, cable modem, Satellite internet.
On-Site Maintenance:
Windows Optimization (cleanup, utilities, windows updates, Mac optimization, etc.),
SSD drive or spindle hard Drive utilities.
Update Virus, malware, adware definition files, run virus, malware scans.
Data backup (backup your important files BEFORE initial visit).
Clean inside computer case from dust,animal hair.
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Agreement:
1. Fee Structure
The company computer “Hardware Maintenance Contract” fee is charged per computer workstation billed
per calendar month. Servers, routers, bridges, hubs, switches, and other networking hardware extra depending on O.S. Network troubleshooting,
repair, and/or replacement are performed on a different basis above and beyond contract terms.
2. Reimbursable Expenses
Any replacement parts such as: Hard Drive, RAM memory, processor,motherboard, case, keyboard, mouse, etc. will be charged at my direct cost including sales tax.
3. Software Ownership
Software re-installation must be from original registered sources (CDrom, or diskette). Not responsible for problems caused by unregistered shareware, or downloaded software.
Please have the original copies of your Operating System, and applications available during technician(s) visit. For WAN, LAN connectivity issues please have your username, password,
IP address, POP server, SMTP server, and other necessary identifications available.
Download Maintenance Agreement in Adobe Acrobat format.
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