Kirk Barnes Professional Resume
Network+ certified Network Technician with experience in:
Area Network condfiguration, broadband communications, software
evaluation, troubleshooting, customer support, and
IT Support Analyst
Consultant at Amgen Inc.Thousand Oaks, CA 2005—Present
Field Sales support Laptops, Cell phones, E-mail,
laptop, added to domain, run enterprise backup.
Administered Corporate Exchange
domain, Good link.
Expedited Executive support Email, data backup.
workstations to Corporate LAN, hubs, VPN.
Business DSL Top Echelon Thousand Oaks, CA 2003—2005
Business DSL Tech
Support hardware software troubleshooting.
Wireless, DSL first time
installation including Cisco router setup.
|Computer Repair Specialist|
Computer Specialist Camarillo, CA 2001—Present
Support Business Networks with
reliable HW, SW repair.
Assist customers on-site hardware and software
Professional WAN, Wireless, DSL installation.
Associate Test Engineer
Intel Company Thousand Oaks, CA 1996—2001
Microsoft WHQL certification tests LAN, WAN.
Represented OEM Field
Engineers by conducting Windows beta Quality
and configured LAN, and WAN Test Laboratory.
Engineering Test Lead WAN
modem, and LAN customer support issues.
documentation, updated bug tracking.
|Technical Support Analyst|
Peripherals Thousand Oaks, CA 1992—1995
Quality End User Support
Modem issues Win, Mac, Unix.
Escalated software issues with vendor as Second Tier
support documentation using Unix RMA database.
Associate of Applied Science in
Institute of Technology Industry,
Hands-on Lab Test
Honor graduate with 3.9 GPA, Deans
List 2 semesters.
|Associate of Arts Television
City College Pasadena, CA
Studio Production latest Video Switchers, Broadcast
graduate, Deans List 4 semesters.
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