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Kirk's Personal Page
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Kirk Barnes Professional Resume |
Summary of QualificationsA+, Network+ certified information technology Senior Manager support expert:
enterprise LAN, WAN, broadband and cellular connectivity. Computer hardware and software: troubleshooting, fixing, evaluation testing, hardware imaging, support documentation, manage employees. |
Experience
Sr. IT Support Manager
Ambiance iQ LLC Camarillo, CA 2015—Present
 Tier 3 field and local support music players, laptops, cell phones, applications, servers, TCP, DNS.
Administer Exchange 365 enterprise email, calendar, contacts synchronization, data backup.
Remote access using team viewer and Linux SSH, create DOS, and Powershell batch scripts.
Configure static IP, and DHCP NIC settings under Windows 10, 11, and Linux operating systems.
Interface with client IT techs to allow whitelisted items through VLAN on Firewall.
IT Support Analyst
SMCI Consultant at Amgen Inc. Thousand Oaks, CA 2005—2013
Field Sales support Laptops, Cell phones, E-mail, Printers, data backup, Citrix database.
Imaged new hire, and upgrade laptops, added to domain, ran enterprise backup.
Administer Active Directory and Exchange Active Sync accounts on enterprise servers.
Expedited Executive support Email, data backup.
Setup conference workstations to Corporate LAN, hubs, VPN. |
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Technical Support Agent
Verizon Business DSL Top Echelon Thousand Oaks, CA 2003—2005
Business DSL Tech Support hardware software troubleshooting.
Wireless, DSL first time installation including Cisco router setup.
Provisioned phone switches, resolved IP conflicts, performed DNS routing diagnostics. |
Computer Repair Specialist
Barnes Computer Specialist Camarillo, CA 2001—Present
Support Business Networks with reliable HW, SW repair.
Assist customers on-site hardware and software repair.
PC, Mac Hardware repair and replacement including power supplies, motherboards.
Professional WAN, Wireless, DSL installation. |
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Associate Test Engineer
Xircom an Intel Company Thousand Oaks, CA 1996—2001
Represented Field Engineers by conducting Windows Hardware Quality tests.
Administered and configured LAN, and WAN Test Laboratory.
Engineering Test Lead WAN projects.
Resolved modem, and LAN customer support issues all operating systems.
Successful test project lead for modem, WIFI, LAN card products from Alpha to FCS.
Created efficient documentation, updated bug tracking. |
Technical Support Analyst
Practical Peripherals Thousand Oaks, CA 1992—1995
Quality End User Support Modem issues Win, Mac, Unix.
Escalated software issues with vendor as Second Tier Specialist.
Updated support documentation using Unix RMA database. |
Education
Associate of Applied Science in Electronics
Devry Institute of Technology Industry, CA
Hands-on Lab Test Equipment,Microprocessors, Analyzers,
Honor graduate with 3.9 GPA, Deans List 2 semesters. |
Associate of Arts Television
Production
Pasadena City College Pasadena, CA
Studio Production latest Video Switchers, Broadcast Cameras,
Honor graduate, Deans List 4 semesters. |
Click here to view my Professional References |
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