1. Fee Structure
“House-Call” computer repair visits are charged for the first hour of the visit (includes travel
time), and an additional rate per hour after the first hour.
Repair calls and Maintenance agreements include travel expenses in the western Los Angeles,
Santa Barbara, and Ventura counties only (other areas vary by mileage).
2.Reimbursable Expenses
Any replacement parts such as: Hard Drive, RAM memory, processor,
motherboard, case, keyboard, mouse, etc. will be charged
at my direct cost including sales tax.
3.
Software Ownership
Software re-installation
must be from original registered sources (CDrom, or diskette).
We are not responsible for problems caused by unregistered
shareware, or downloaded software. Please have the original
copies of your Operating System, and applications available
during the technician(s) visit. For WAN, LAN connectivity
issues please have your username, password, TCP / IP address,
and other necessary identifications available.
On-Site Service Agreement
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1. Fee
Structure
The company computer “Hardware
Maintenance Contract” fee is billed per computer workstation
per calendar month. Servers, routers, bridges, hubs, switches,
and other networking hardware are not covered. Network
troubleshooting, repair, and/or replacement are performed on
hourly basis above and beyond contract terms.
2.Reimbursable Expenses
Any
replacement parts such as: Hard Drive, RAM memory, processor,
motherboard, case, keyboard, mouse, etc. will be charged at my
direct cost including sales tax.
3.
Software Ownership
Software re-installation
must be from original registered sources (CDrom, or diskette).
Not responsible for problems caused by unregistered shareware,
or downloaded software.
Please have the original copies of
your Operating System, and applications available during
technician(s) visit. For WAN, LAN connectivity issues please
have your username, password, TCP / IP address, POP server,
SMTP server, and other necessary identifications
available.
Maintenance Agreement |
